Privacy Policy

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This Policy explains how Smart Solutions Electronic Portal (eSolGate) ("we", "the Company") collects, uses and protects your personal data across our corporate website and any of the platforms and applications we operate. We comply with the Personal Data Protection Law (PDPL) of the Kingdom of Saudi Arabia and its regulations.

By using our website or any of our services, you acknowledge that you have read and agreed to this Policy.

1. Data We Collect

• Account data: name, mobile number, email, and information you provide when registering or filling in forms.
• Contact and request data: your messages, enquiries, service or job requests.
• Transaction data: details of bookings, orders or subscriptions within our platforms (we do not store bank card data; it is processed by licensed payment gateways).
• Technical data: IP address, device/browser type, pages visited, and usage data for operation, improvement and security.
• Provider data (business accounts): entity and commercial-registration details needed for verification and contracting.

2. Processing Purposes

We process your data to: provide our services and operate your accounts and transactions; communicate with you and handle your requests; improve our services and your experience; protect our systems and prevent fraud and misuse; and comply with legal requirements.

3. Legal Basis

We rely on one or more of: your consent; performance of a contract with you; compliance with a legal obligation; or the Company's legitimate interests that do not override your rights.

4. Sharing With Third Parties

We do not sell your personal data. We may share it, to the extent necessary, with:

• Technical service providers (hosting, analytics, email, payments) under confidentiality and protection obligations.
• Independent service providers within our platforms to complete your transactions.
• Competent authorities where required by law.
  This Policy does not cover the privacy practices of third-party sites or apps our services may link to.

5. Data Retention

We retain your data for as long as needed for the stated purposes or as required by law, after which we delete or anonymise it.

6. Your Rights Under PDPL

You have the right to: be informed, access, request correction or update, request deletion, withdraw consent, and object to certain processing, within legal limits. We respond to legitimate requests within statutory periods.

7. Cookies & Tracking

We use cookies necessary for operation, performance and security. You can control them via your browser; disabling some may affect certain features.

8. Security Measures

We apply reasonable technical and organisational measures (encryption, access control, monitoring). No system or internet transmission is fully secure, and you are responsible for safeguarding your login credentials.

9. Children's Privacy

Our services are intended for users aged 18 and above. We do not knowingly collect children's data and will take steps to delete it if identified.

10. Data Transfers

Some data may be processed by providers outside the Kingdom in line with PDPL safeguards ensuring an adequate level of protection.

11. Updates to This Policy

We may update this Policy from time to time; updates take effect once published on this page, with the last-updated date revised.

12. Privacy Contact

For any privacy enquiry or request, contact us at: info@esolgate.com.